Go on, describe a door supervisor to me. I bet you’re thinking big bloke, scary looking, could flatten you with one punch…
Door supervisors might have a bad reputation based on stereotypes on TV and horror stories of that dodgy night out in the 1980s but in reality it’s nothing like that.
So what does a door supervisor actually do?
Door Supervisors are responsible for the safety and security of customers and other staff in their venue. They are there to ensure customers enjoy themselves, provide good customer service, enforce the venues policies and assist the venue to comply with their licensing objectives.
Depending on the venue you work at you work at you may be doing any of the following tasks your day-to-day duties may include:
- managing crowds and queues
- making sure people keep to the dress code
- checking tickets
- patrolling inside and outside the venue
- watching people’s behaviour and dealing with conflict
- restraining and escorting people out of the venue, if necessary
- dealing with emergencies
- co-operating with police, first aiders and management
Who can be a Door Supervisor?
Yes, within the 500,000 people employed in the security industry in Britain there are some who match the physical description above but clearly the majority don’t. We have trained hundreds of people from a wide range of backgrounds, male and female aged 18 to 76!
There are only five requirements to get a door supervisor license, you must:
- be at least 18 years old
- pass an identity check
- pass a criminal record check
- have a recognised door supervisor qualification
- be working at Level 1 in English
The key message to take away is that the job is about customer service. You need to be a people person, professional, friendly, confident and good at communicating.
What does the training involve?
The Door Supervisor Course introduces you to working in the security industry. It runs over 4 days and covers the legal framework behind the job, the role, conflict management and physical intervention. There are three multiple choice exams and a practical assessment.